We process all orders within 72 hours. From there, we do our best to ship as quickly as possible. Shipping times vary depending on the product and size of your order. We will send you your tracking information to the e-mail and/or phone number on file.
With the incredible demand for solar products, our average delivery time to your door is between 5-10 business days from date of order. However, for some products, shipping can be as fast as 3-7 business days to your door. Please check specific product pages for the most accurate information.
*Stock levels are currently healthy and shipments are moving quickly. If you place an order for something that is not in stock, or is on backorder, our team will reach out to you within 24-72 hours of placing your order to determine how you would like to move forward.
Order Shipments & Tracking
You’ll receive a confirmation email immediately after your order has been placed.
We process all orders during week days. *If there are holds up on your order we will contact you directly via phone or e-mail.
If a product you’ve ordered is not in stock or is on back order, a member of our team will reach out within 24-48 hours.
Take a look our Common Shipping Situations Page if you are having any issues with shipping. You can follow the (7) step process to handle 99% of common shipping problems.
Receiving Shipments (How to handle damages)
When your order arrives – thoroughly inspect packaging and goods right away. In the RARE chance there’s any visible damage – it is important that you mark this on the way bill/delivery receipt with the delivery person (if possible). If not, simply take pictures of how your products arrived.
If you’re not home when your shipment arrives (generally for smaller orders) and you see it’s arrived damaged – again, it is very important that you take pictures right away and contact the shipping carrier directly (FedEx, UPS, DHL, USPS etc) in order to submit a damage claim.
From there, please contact us or respond to this e-mail and include the images and any other information we may need.
Take a look our Common Shipping Situations Page if you are having any issues with shipping. You can follow the (7) step process to handle 99% of common shipping problems.
If you have received a damaged item, please make sure you have all the necessary and relevant information so that we can help you properly. We ask that you follow these steps here as shipping carriers have insurance policies that cover damaged shipments & goods.
*KEEP ORIGINAL PACKAGING* – We always suggest hanging on to ALL of your original packaging in the off chance you need to return anything.
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