When your order arrives – thoroughly inspect packaging and goods right away. In the RARE chance there’s any visible damage – it is important that you mark this on the way bill/delivery receipt with the delivery person (if possible). If not, simply take pictures of how your products arrived.

If you’re not home when your shipment arrives (generally for smaller orders) and you see it’s arrived damaged – again, it is very important that you take pictures right away and contact the shipping carrier directly (FedEx, UPS, DHL, USPS etc) in order to submit a damage claim.

From there, please contact us or respond to this e-mail and include the images and any other information we may need.

Take a look our Common Shipping Situations Page if you are having any issues with shipping. You can follow the (7) step process to handle 99% of common shipping problems.

If you have received a damaged item, please make sure you have all the necessary and relevant information so that we can help you properly. We ask that you follow these steps here as shipping carriers have insurance policies that cover damaged shipments & goods.

*KEEP ORIGINAL PACKAGING* – We always suggest hanging on to ALL of your original packaging in the off chance you need to return anything.